Return Policy

At Zubi Watch, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we’re here to help with our return and exchange policy.

1. Returns

You have [Insert Days] days from the date of receipt to return an item. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase (order number, receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Final sale or clearance items
  • Items marked as non-returnable

3. Return Process

To initiate a return:

  1. Contact our customer service at [Insert Email/Phone] to request a return authorization.
  2. Once your return is approved, you will receive instructions on how and where to send your item.
  3. Ship the item back to us in its original packaging. You are responsible for the shipping costs associated with returning your item.

Note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed and credited back to your original payment method within [Insert Number] days.
  • Please note that shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [Insert Email/Phone] to arrange for an exchange.

6. Late or Missing Refunds

If you haven’t received a refund after the indicated processing time:

  1. Check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  2. If you still have not received your refund, please contact us at [Insert Email/Phone] for further assistance.

7. Shipping Costs

  • You are responsible for the cost of return shipping unless the product is defective or we made an error with your order.
  • Original shipping fees are non-refundable.